By accessing our website, application, or purchasing products and/or services from XPEL Indonesia, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website, application, or services.

1. Definitions

For the purposes of these Terms:

• “Customer”, “you”, or “your” means any individual or legal entity accessing our website, application, purchasing our products, or using our services.
• “Products” means goods offered for sale by XPEL Indonesia.
• “Services” means installation, consultation, maintenance, or other services provided by XPEL Indonesia or its authorized partners.
• “Order” means a request submitted by a Customer to purchase Products and/or Services through our website, application, or other authorized channels.
• “Payment Provider” means a third-party payment service provider used by XPEL Indonesia to process payments, including DOKU.

2. Eligibility

By using our website, application, or services, you represent and warrant that:

1. You are legally capable of entering into a binding agreement.
2. The information you provide to XPEL Indonesia is accurate, complete, and up to date.
3. You will use our website, application, and services only for lawful purposes.
4. You will not misuse, interfere with, or attempt to gain unauthorized access to our systems or services.

3. Products and Services

XPEL Indonesia provides products and services including, but not limited to, automotive protection products, window films, paint protection products, installation services, and related automotive services.

Product descriptions, specifications, images, availability, and prices displayed on our website or application are provided for informational and commercial purposes and may be updated from time to time.

We reserve the right to:

• Modify product descriptions and specifications;
• Change prices;
• Limit product quantities;
• Modify or discontinue products or services; and
• Refuse or cancel an Order where reasonably necessary.

4. Orders

Customers may place Orders through channels made available by XPEL Indonesia.

An Order submitted by a Customer constitutes an offer to purchase the selected Products and/or Services. An Order will only be considered accepted after payment has been successfully received and/or the Order has been confirmed by XPEL Indonesia.

XPEL Indonesia reserves the right to cancel or reject an Order in circumstances including, but not limited to:

• Product unavailability;
• Incorrect pricing or product information;
• Suspected fraudulent or unauthorized transactions;
• Payment failure;
• Incorrect Customer information; or
• Other circumstances that prevent XPEL Indonesia from fulfilling the Order.

If an Order is cancelled by XPEL Indonesia after payment has been successfully received, any eligible refund will be processed in accordance with our refund policy.

5. Prices

All prices displayed on our website or application are stated in Indonesian Rupiah (IDR) unless otherwise indicated.

Prices may be changed at any time without prior notice.

The total amount payable by the Customer will be displayed before the payment is completed.

Any applicable taxes, delivery charges, installation charges, or other additional fees will be communicated to the Customer before payment where applicable.

6. Payment

XPEL Indonesia may provide one or more payment methods through third-party payment providers, including DOKU.

By proceeding with a payment, the Customer agrees to comply with the terms and requirements of the applicable payment provider.

Payment is considered successful when confirmation of successful payment has been received by XPEL Indonesia and/or its payment provider.

XPEL Indonesia does not store sensitive payment credentials such as full credit/debit card numbers, CVV/CVC codes, or other authentication credentials unless expressly permitted and required by applicable law and payment-processing standards.

Customers are responsible for ensuring that the payment information provided during the payment process is accurate.

7. Payment Processing

Payments may be processed through third-party payment providers and financial institutions.

XPEL Indonesia is not responsible for delays, failures, reversals, or interruptions caused by:

• Banks or financial institutions;
• Payment service providers;
• Internet or telecommunications failures;
• Technical problems outside our reasonable control; or
• Other circumstances beyond our reasonable control.

Where a payment has been successfully completed but the Order status has not been updated, Customers may contact XPEL Indonesia through our official customer service channels and provide the relevant payment or transaction information.

8. Cancellation and Refunds

Customers may request cancellation of an Order before the Order has been processed or fulfilled, subject to the applicable cancellation conditions.

Once Products have been shipped, installed, or Services have been performed, cancellation may no longer be available unless otherwise required by applicable law or expressly approved by XPEL Indonesia.

Refunds may be provided in circumstances including:

• Cancellation approved by XPEL Indonesia;
• Payment received for an Order that cannot be fulfilled;
• Duplicate payment;
• Technical or payment-processing errors resulting in an incorrect charge; or
• Other circumstances determined by XPEL Indonesia.

Approved refunds will be processed using the applicable payment or refund mechanism and may require processing time determined by the relevant payment provider or financial institution.

Certain Products or Services may be non-refundable once installation or service fulfillment has commenced.

9. Product Warranty

Where applicable, Products and Services may be covered by warranties provided by XPEL Indonesia, the manufacturer, or authorized distributors.

Warranty terms, coverage periods, exclusions, and claim procedures may vary depending on the Product or Service.

Customers must comply with the applicable warranty requirements.

Unless otherwise stated in the applicable warranty, warranty coverage may not apply to damage resulting from:

• Improper use;
• Accidents;
• Unauthorized modification or repair;
• Failure to follow care or maintenance instructions;
• Normal wear and tear;
• External factors beyond the reasonable control of XPEL Indonesia; or
• Other circumstances excluded under the applicable warranty.

10. Installation Services

For Products requiring professional installation, installation must be performed by XPEL Indonesia or an authorized installer where specified.

Customers are responsible for providing accurate vehicle and booking information.

Installation schedules are subject to availability and may be changed due to circumstances including weather, operational conditions, technical requirements, or other reasonable causes.

XPEL Indonesia will perform installation services using reasonable care and professional standards.

11. Customer Responsibilities

Customers agree to:

1. Provide accurate and complete information;
2. Ensure that their vehicle or property is available at the agreed time for installation or service;
3. Follow applicable product care and maintenance instructions;
4. Use Products and Services in accordance with their intended purpose; and
5. Promptly notify XPEL Indonesia of any issue relating to an Order or Service.

12. Intellectual Property

All content available through XPEL Indonesia’s website, application, and services, including but not limited to logos, trademarks, text, images, graphics, designs, software, and other materials, is owned by or licensed to XPEL Indonesia and/or its relevant rights holders.

No content may be copied, reproduced, modified, distributed, published, or commercially exploited without prior written authorization, except where permitted by applicable law.

The XPEL name, trademarks, logos, and related intellectual property remain the property of their respective owners.

13. Privacy and Personal Data

XPEL Indonesia may collect and process Customer information that is necessary to provide Products and Services, process Orders and payments, communicate with Customers, provide customer support, and comply with applicable laws and regulations.

Personal data will be handled in accordance with applicable Indonesian laws and regulations and XPEL Indonesia’s Privacy Policy.

Where payment processing is performed by a third-party payment provider, Customer information may be shared with the relevant provider to the extent necessary to process and complete the transaction.

14. Third-Party Services

XPEL Indonesia may use third-party services, including payment gateways, logistics providers, technology providers, and other service providers.

The use of third-party services may be subject to the terms and policies of the relevant third party.

XPEL Indonesia is not responsible for the independent policies, systems, availability, or actions of third-party service providers, except to the extent required by applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, XPEL Indonesia shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website, application, Products, or Services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Indonesian law.

16. Force Majeure

XPEL Indonesia shall not be responsible for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to:

• Natural disasters;
• Fire;
• Flood;
• Earthquake;
• Government actions or regulations;
• War or civil unrest;
• Epidemics or pandemics;
• Internet or telecommunications failures;
• Payment system failures; or
• Other events beyond our reasonable control.

17. Prohibited Activities

Customers must not use our website, application, or services to:

• Conduct fraudulent transactions;
• Provide false or misleading information;
• Violate applicable laws or regulations;
• Attempt to gain unauthorized access to our systems;
• Interfere with the operation or security of our services;
• Abuse payment systems; or
• Engage in any activity that may harm XPEL Indonesia, other Customers, or third parties.

XPEL Indonesia reserves the right to suspend or terminate access and/or cancel Orders where prohibited activities are suspected or identified.

18. Changes to These Terms

XPEL Indonesia may update or modify these Terms from time to time.

Any updated Terms will be published through our official website or application and will become effective upon publication unless otherwise stated.

Customers are encouraged to review these Terms periodically.

19. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Indonesia.

Any dispute arising from or relating to these Terms shall first be resolved through good-faith discussion between the parties.

If the dispute cannot be resolved amicably, it shall be resolved through the competent courts of the Republic of Indonesia in accordance with applicable laws.